Our No-Nonsense Refund Policy

How it works

We're sure you'll love the Foozie as much as we do! However, if for any reason your Foozies aren't right for you, we offer a 30-day refund policy. We want to make sure your feet are happy! Instead of returning your Foozies, you can contact us up to 30 days after receiving your purchase for a full refund. It's really that simple.

All you have to do is tell us what went wrong, send along a photo, and we'll give you your money back in full. Then, if possible, you can donate your Foozies to a local charity or recycle them.

Note: For larger orders, we may require you to return your Foozies to be eligible for a refund. But don't worry - as long as they're in their original packaging and haven't been worn, we'll send you a free return shipping label so you don't have to spend any extra money at the post office.

Starting a return or cancellation is easy! You can submit a request directly through your account at account.thefoozie.co, or email us at support@thefoozie.co with the reason why you'd like a refund. Our friendly customer support team will ask a few quick questions to make sure everything adds up, and then we'll process your refund or return.

Please remember it can take up to 5 business days for your bank or credit card company to process and credit the refund to your account.

You can always contact us for any refund questions at support@thefoozie.co.

EU Right of Withdrawal

If you're shopping from the European Union, you're also protected by the EU's Right of Withdrawal. That means you can change your mind and cancel or return your order within 14 days of receiving the last item in your order - no explanation needed.

Getting started is just as easy as the rest of our refund process:

• Order hasn't shipped yet? Simply submit a cancellation request through your account at account.thefoozie.co.
• Already received your Foozies? Submit a return request through your account and we'll guide you through the next steps.

Once you've let us know you'd like to withdraw from your purchase, just send your Foozies back to us within 14 days. We'll provide you with a free return shipping label, so you won't pay a cent for return postage.

As soon as we receive your returned Foozies (or proof that you've sent them back, whichever comes first), we'll process your refund within 10 business days.

Damaged or wrong colour

Please inspect your order upon delivery and contact us immediately if your Foozies are defective, damaged or if you received the wrong colour, so that we can organise a replacement for you and make things right.

Non-refundable items

Please note: All gift cards are non-refundable.